It is on the quote we emailed you, near the top with the total. Cirro is the system we run our bookings and quotes through, so every quote we send carries one.

Contact us before paying. Without a quote number we cannot match your payment to a flight, and that slows your booking down rather than speeding it up. Call 403-286-4601 or email info@lrhelicopters.ca and we will resend your quote.

Pay the amount on the quote. If something has changed, such as a longer routing or an extra passenger, contact us first and we will send you an updated quote.

Two screens, both headed L R HELICOPTERS INC. with Square's own footer reading "Secure payment by Square".

Screen 1, titled L R Secure Quote Payment. One box marked Enter Amount showing CAD$0.00, and an orange Checkout button. Nothing is charged on this screen.

Screen 2, titled Checkout. Your subtotal and order total, an Add coupon box, then the two required fields Cirro Quote Number and Customer / Company Name, then Google Pay express checkout, then Contact (phone, email address for receipt, first and last name), then your card details or Afterpay. The final button reads Pay with your amount on it.

The name the quote is under. If the flight is booked through a business, use the business name. If you are paying for someone else's flight, use the name on the booking rather than your own so we can match it.

The page lets you enter any amount, but part payments need to be agreed with us first. Contact Customer Service before you pay so the balance and the due date are recorded against your booking.

Because you are not paying yet. Screen 1 only captures the amount. Pressing Checkout takes you to screen 2 where you enter your quote number, your details and your card. The button that actually takes the payment is at the bottom of screen 2 and shows the amount on it.

The email is where Square sends your receipt, so use one you can access. The phone number and name are part of Square's standard contact block. They appear on the payment record we use to match your booking.

At least 48 hours before departure. We recommend paying the day you receive your quote, because bookings move quickly and a quote does not hold your date.

Not against a quote. Payment on a quote is due at least 48 hours before departure so your booking is confirmed and the aircraft is held for you. If you want to fly today, that is a walk-in booking made and paid at the desk, not a quote paid online.

They are walk-ins. Call us first on 403-286-4601 to check an aircraft and a pilot are free, then come to the desk at Springbank with government photo identification for every adult and the card you are paying with. We check identification for boarding, build the booking, then take payment at the counter. There is no online step.

A same-day booking is built, paid and flown inside a couple of hours, so there is no window to sort out a payment problem afterwards. We ask you to insert your card and enter your PIN rather than tap. Your PIN is yours alone. Our staff will never ask for it, never watch you enter it, and never write it down.

Call us in advance and we will arrange it. A card in a different name does not prevent payment. The adults flying must show photo identification matching the names on the booking at check-in.

Square emails you a receipt as soon as the payment goes through. Our Customer Service team also confirms your booking once the payment is matched to your quote. If you do not hear from us within one business day, call us.

Yes. Alcohol, bear spray, firearms, explosives, compressed gases, corrosive chemicals and loose lithium batteries cannot be carried. If you are unsure about something, ask us before the day rather than at the desk. Undeclared items are refused at check-in.

Yes. Every passenger aged 18 or over presents valid government photo identification at check-in, and the name has to match the name on the booking. This applies to every flight, however it was paid for. Identification is checked for boarding, not as a condition of accepting a card payment.

That is fine and it is common. A spouse, a parent or an employer often pays. What matters is that the adults flying can show identification matching the names on the booking.

No. We look at the document, check the name and photo, and hand it straight back. We do not photograph it, photocopy it or write anything down from it.

Visa, Mastercard and American Express, Google Pay through express checkout, or Afterpay in four interest free instalments. Afterpay is offered by Square, not by us, and its own terms apply.

Yes. Payment is processed by Square on their own secure checkout. Your card details go to Square, not to us, and we never see or store them.

Yes. A 3.5% to 5% credit card processing fee applies and is already included in the total shown on your quote. The fee is assessed by L R Helicopters Inc. and not by Visa or Mastercard, and it applies to credit card transactions only.

Interac debit, cash, certified cheque and direct deposit carry no fee. If you would rather avoid the fee, tell us when you book.

Your quote shows the total you owe. Enter that figure exactly as it appears. If you need a breakdown for your records, ask us and we will send one.

You do not need this page. Contact us with the gift card number when you book, and bring the certificate or the electronic gift card with you on the day of the flight.

No. Gift cards are sold through the Gift Shop. This page is only for paying a quote we have already sent you.

We will rebook you or discuss the options with you directly. Weather and wildfire cancellations are covered by our standard terms, which are on the booking confirmation we send you.

Cancellations made 24 hours or more before your flight are refunded, less any processing, bank or transfer charges actually incurred. Our payment processor keeps its fee on a refund and does not return it to us, and bank or transfer charges can arise on other payment methods too. These are third-party charges, not something we add. Cancellations made less than 24 hours before the flight are not refundable. Full details are in the terms on your quote.

Call us on 403-286-4601. Do not pay a second time. We will sort out the difference against your booking.